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Effective: May 06, 2002
Products: MKS Toolkit, MKS AlertCentre, MKS Lex & Yacc, MKS X/Server and NuTCRACKER
All MKS Toolkit, Lex & Yacc and X/Server products are bundled with one-year Preferred Customer Support (PCS) contracts. An update to MKS products is purchased when older copies were purchased without a PCS contract, or a current PCS contract has lapsed. This update brings the copy of software to the current version of the product and is also includes a one-year PCS contract. The following policy applies to the entire Toolkit Product Family (including the legacy NuTCRACKER Product Family), as well as MKS Lex & Yacc, and MKS X/Server.
- A PCS contract entitles a customer to any and all updates* and patches of the covered product(s) for the duration of the contract (usually for one year, but sometimes multi-year contracts are purchased).
- Customers will be notified of the availability of a product update release and can opt to not take it, download it from our website, or have it shipped to them. MKS will not by default ship a product update to a customer unless the customer specifically requests it.
- Customers will be notified prior to the expiration of their PCS contract and given the option to renew for an additional year(s).
- If updates are shipped rather than downloaded from our website, the customer is responsible for shipping costs.
- Any customer who purchases an update for a product (or renews PCS coverage on it) must purchase updates (or renew PCS for) all copies of that product that the customer owns. Partial Updates are not permitted.
- If a customer wishes to update (or renew PCS for) a subset of the total number of copies they own of a product, they must write a letter (email is acceptable) indicating that they are no longer using the copies they do not wish to update (or renew PCS for). The letter should include the serial numbers of the licenses they wish to terminate. These licenses will then be terminated.
- Any customer that does not own a current PCS contract on a product is not entitled to any update or patch of that product, even if the requested update or patch was available prior to the expiration of their contract.
- During the first twelve months after PCS has lapsed, a customer may purchase an update at 50% of the then current list price of a new license (without PCS), plus the then current full price of a one-year PCS contract renewal.
- During the second twelve months after PCS has lapsed, the customer may purchase an update at 75% of the then current list price of a new license (without PCS), plus the then current full price of a one-year PCS contract renewal.
- If PCS has lapsed by more than two years, the customer must purchase new product (bundled with PCS).
To download an MKS Integrity or Implementer/iSeries400 product, please access the MKS Customer Community at http://www.mks.com/community.
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