PTC and, before PTC, MKS has always endeavored to keep the activation servers up and functional as much as we possibly can. We perform daily backups, we have the underlying database mirrored to a different physical location, we have source code saved under source control and we have a tested disaster recovery plan to restore the servers in the least amount of time if our data center were to succumb to a natural disaster.
There will be an interruption in Activation Manager service.
Nov 30, 2018, time range TBD. The servers will be migrated to our new data center
electronically to reduce down time. This down time will depend on the available bandwidth on the wire connecting the two data centers. Probably less than 2 hours but it could be as much as 2 days.
Please plan your own installations and migrations accordingly.
We apologize in advance for this interruption as we know this activation service is important to PTC MKS Toolkit and PTC X/Server customers and as always, we strive to keep this available as close to 24x7 as we possibly can.
PTC MKS Toolkit and X/Server Product Versions